The Sign Collective (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you engage with our services, including consultations and catalogue downloads.

Information We Collect
When you request a consultation, download a catalogue, or make a payment, we may collect the following personal information:

• Your name

• Business name

• Contact number

• Email address

• Billing/Shipping address

• Payment details (processed securely via our payment provider – we do not store card information)

How We Use Your Information
We use your personal information to:

• Arrange and provide consultations on our signage and architectural film services

• Provide access to catalogues

• Communicate with you regarding enquiries, orders, or project updates

• Process payments and issue invoices or receipts

• Improve our services and overall customer experience

Legal Basis for Processing
We process your personal information based on your consent when you provide your details, or as necessary to fulfil a contract (e.g. processing your order or payment). You may withdraw your consent at any time by contacting us.

Payments and Security
Payments are processed through secure, PCI-compliant payment providers. We do not store your full payment details on our systems. Any data related to transactions is handled in accordance with industry standards to ensure its security.

Data Sharing and Security
We do not sell, trade, or rent your personal information to third parties. Your data is stored securely and accessed only by authorised personnel. We implement appropriate measures to protect your information from unauthorised access, loss, or misuse.

Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws.

Your Rights
Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your data where applicable

• Withdraw consent for marketing communications

• Lodge a complaint with the relevant data protection authority

Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

The Sign Collective
Martland Mill
Mart Lane
Burscough
Lancashire
L40 0SD
sales@thesigncollective.co.uk
01704 607 892

Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and we encourage you to review this policy periodically.