Terms & Conditions
These Terms & Conditions govern all orders and services provided by The Sign Collective (“we”, “us”, “our”). By placing an order, submitting an enquiry, or commissioning work, you (“the client”, “you”, “your”) agree to the terms set out below.
1. Overview
We supply a wide range of custom signs and printed products, along with supporting services including design, site surveys, and installation. Orders may be placed through our website or agreed following an enquiry. Depending on the scope, this may be a supply-only order or a fully managed project.
2. Payment Terms
For all invoiced orders, payment is required within 7 days of the invoice date unless otherwise agreed in writing. Work will not commence until full payment has been received, unless a separate payment arrangement has been confirmed. As standard, we do not carry out work on unpaid orders.
3. Payment Plans
At our discretion, we may offer a 50/50 payment structure for certain projects. In such cases, 50% is payable upfront to secure the project, including planning, design, and materials where applicable. The remaining 50% is due prior to installation or completion of works. For print-only and online orders, full payment is required upfront before production can begin.
4. Online Orders
This section applies to all orders placed through our website. All products are made to order based on the specifications provided at the time of purchase. By placing an order, you confirm that all information submitted is accurate and complete.
4.1 Product Specification
All products are bespoke and manufactured to the sizes, quantities, and specifications provided. It is the responsibility of the customer to ensure all details are correct. We cannot accept responsibility for errors resulting from incorrect information, including sizes, quantities, artwork, or delivery details.
4.2 Artwork Submission and Checks
Customers may upload artwork when placing an order or request design support. All artwork is checked to ensure it is suitable for production. Where artwork meets requirements, we proceed to the proofing stage. We are not responsible for errors within supplied artwork, including spelling, layout, or content.
4.3 Artwork Proof and Approval
An artwork proof will be provided for all orders and sent to the email address used at checkout. Production will not begin until written approval has been received. It is the responsibility of the customer to review the proof carefully. Once approved, the order will proceed to production and cannot be amended. Delays in approval may impact turnaround times.
4.4 Production
Production will only begin once artwork approval has been received. All lead times are estimates and may vary depending on workload, materials, and external factors beyond our control.
4.5 Cancellations
Orders may be cancelled prior to artwork approval and before production has begun. Once artwork has been approved and the order has entered production, it cannot be cancelled or amended. We reserve the right to charge for any work completed prior to cancellation.
4.6 Returns and Refunds
All products are bespoke and made to order. As such, we do not accept returns or offer refunds. If your order arrives damaged, you must notify us within 24 hours of delivery and provide photographic evidence. At our discretion, we may reproduce part or all of the order where damage or fault is verified.
4.7 Delivery
All online orders are supplied on a delivery-only basis and will be sent to the address provided at checkout. Delivery timeframes are estimates only and are not guaranteed. Once dispatched, we are not responsible for delays caused by couriers or external factors. Incorrect address details or failed delivery attempts may result in additional charges.
4.8 Installation
Online orders are supply-only. We are not responsible for any issues arising from installation carried out by the customer or third parties.
5. Cancellations and Changes
For project-based work, orders may be cancelled prior to production. If pre-production work has been carried out, including design, setup, or project planning, we reserve the right to charge for time spent. Once production has begun, orders cannot be cancelled or amended.
6. Artwork Ownership
All artwork and design work produced by The Sign Collective remains our property until full payment has been received. Upon full payment, final artwork will be supplied in line with the agreed scope.
7. Subcontracted Work
We may use trusted subcontractors for specialist installations or production where required. All work remains under our coordination and quality control.
8. Site Responsibility
Where installation is required, it is the responsibility of the client to ensure the site is ready, accessible, and safe for works to be carried out.
We are not responsible for delays or additional costs resulting from site conditions outside of our control.
9. Compliance
We take reasonable steps to ensure all signs and products supplied are suitable for their intended use. Responsibility for obtaining any required permissions or approvals, including planning permission, rests with the client unless otherwise agreed.
10. Lead Times
All lead times are estimates and may vary depending on project scope, materials, and external factors. We will communicate any significant changes where possible.
11. Liability
We are not liable for indirect or consequential loss, delays, or issues arising from circumstances outside of our control, including third-party delays, site conditions, or incorrect information provided by the client. We will always aim to resolve issues fairly and reasonably where possible.
12. Amendments
We reserve the right to update these Terms & Conditions at any time. The version in place at the time of order will apply.
Contact
If you have any questions about our terms and conditions, please contact us:
The Sign Collective Ltd
Unit 4, Tarleton Courtyard,
Church Road,
Tarleton,
PR4 6UP
sales@thesigncollective.co.uk
01772 356 643